Effective Date: July 9, 2026

At MMG Labs, we are committed to providing high-quality research products and a reliable customer experience. Due to the specialized nature of laboratory research materials, certain products cannot be returned once they have been shipped. Please review our policy below before placing an order.

1. Order Cancellations

Orders may be cancelled before they enter processing or fulfillment. Once an order has been packed, prepared for shipment, or handed over to the shipping carrier, it can no longer be cancelled.

2. Returns

To protect product integrity and maintain quality standards, MMG Labs generally does not accept returns on research products after they have been shipped.

Returns may only be considered in exceptional circumstances and must receive prior approval from our customer support team.

3. Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains incorrect items, or is incomplete, please contact us within 48 hours of delivery.

When contacting us, please provide:

• Your order number
• Clear photographs of the package and product
• A description of the issue

After reviewing your request, MMG Labs may, at its sole discretion, offer:

• A replacement product
• Store credit
• A full or partial refund

4. Shipping & Delivery Issues

If your tracking information shows that your package has been delivered but you have not received it, please contact both the shipping carrier and MMG Labs as soon as possible.

MMG Labs is not responsible for packages that are:

• Delivered to an incorrect address provided by the customer
• Left unattended after successful delivery
• Lost or stolen after delivery confirmation
• Delayed because the customer failed to retrieve the shipment promptly

5. Temperature-Sensitive Products

Some research products may require prompt handling and appropriate storage upon delivery.

Customers are responsible for:

• Receiving deliveries promptly
• Following all recommended storage instructions
• Inspecting products immediately after delivery

Refunds or replacements may not be available if product quality has been affected due to delayed retrieval or improper storage after delivery.

6. Payment Disputes & Chargebacks

If you experience any issue with your order, we encourage you to contact MMG Labs Customer Support before initiating a payment dispute or chargeback.

Submitting fraudulent or unwarranted chargebacks may result in:

• Account suspension or termination
• Refusal of future orders
• Recovery of outstanding amounts where permitted by applicable law

7. Non-Returnable Items

The following items are generally not eligible for return:

• Opened research products
• Products with damaged or broken seals
• Temperature-sensitive items
• Products that have been improperly stored after delivery
• Clearance, promotional, or final sale items (unless damaged or incorrect)

8. Contact Us

For questions regarding returns, refunds, or order issues, please contact us:

MMG Labs

Email: support@mmglabs.net

Website: https://mmglabs.net

Research Use Only. All products sold by MMG Labs are intended exclusively for laboratory and scientific research and are not intended for human or veterinary use.